ZipTV Customer Support

Before contacting Support, please take a look at the demos provided with ZipTV to see if the code examples explain how to solve your problem.

Downloading the licensed version of ZipTV

If you have purchased the full version of ZipTV, please login to our Customer Portal to download the licensed ZipTV.

Getting help

If you have a technical question that you cannot find the answer to by looking at the demos, please send a mail including all of the following information in addition to the problem description itself:

1. What did you do to produce the problem (exact description)?
2. Can you reproduce the problem?
3. Does it happen with all files or one certain file? Do you have the file available for download?
4. Which version of ZipTV are you using (see object inspectors About field)?
5. Which version of C++ Builder are you using (including Service Packs)?
6. Your e-mail address (required) and order number, if any.

Feel free to send your problem report, question, feature suggestion or general feedback to us using our contact form. We strive to get back to you within one business day, but you can help speed up the reply by including all of the above information in your support request mail.

You are also welcome to send us your questions and comments by postal mail to Bitberry Software, Blomsterhaven 42, DK-4300 Holbaek, Denmark.